Terms of service for RelaunchDesk

1. Acceptance

These terms form a binding agreement between MLJ, SASU, publisher of RelaunchDesk, and the practice or individual coach that opens an account. You accept them by creating an account, by paying a subscription, or by using the service in any way. If you accept on behalf of a practice, you confirm that you have authority to bind that practice. If you do not accept these terms, do not use the service.

2. The service

RelaunchDesk is web based program management software for career return coaching. It provides staged relaunch programs with weekly milestones, resume version history, target employer lists, application tracking, interview preparation logs, a client portal and outcome reporting. It is a record keeping and workflow tool. It does not provide career advice, legal advice or employment placement services, it does not act as an employment agency, and it makes no promise that any client of yours will receive an interview or an offer. The professional judgment in every program remains yours.

3. Accounts and eligibility

You must be at least eighteen years old and using the service for professional purposes. You are responsible for the accuracy of your account details, for the confidentiality of your credentials, and for everything done under your account, including by coaches you invite. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been compromised. We may suspend an account where there is a credible security risk, and we will tell you why.

4. Acceptable use

You agree not to upload content you have no right to hold, not to attempt to access another practice's data, not to probe or overload the infrastructure, not to resell access without a written agreement, and not to use the service to send unsolicited bulk email. You also agree to collect your clients' consent before entering their personal information, and to give them the information required by the privacy law that applies to them. We may remove content that is unlawful or that endangers the service, and we will notify you when we do.

5. Subscription and billing

Three plans are offered, all in US dollars and all billed monthly in advance: Solo Coach at $29 per month for one coach and eight active clients, Coach Plus at $69 per month for up to three coaches and twenty five active clients, and Program at $149 per month for unlimited coaches and clients with cohort tooling. An active client is one with a live program; archived clients do not count toward your limit. Prices exclude any sales tax or VAT that applies to you. We may change prices with thirty days written notice, and the new price applies from your next renewal.

6. Cancellation

You can cancel at any time from the billing screen. Cancellation takes effect at the end of the current monthly period and there is no exit fee. Because plans are monthly and no long commitment is required, part months are not refunded, except where the service was materially unavailable through our fault. Before your final date you can export all of your data. We keep the account in a read only state for thirty days after cancellation, then delete it.

7. Your data

Your client records, resumes, notes, target lists, application histories and reports remain yours. We claim no ownership over them and we do not use them to train models or to build products for anyone else. We process that content only to operate the service for you, as described in the privacy policy and, for practices that request one, in a signed data processing agreement. Export is available in CSV plus original documents at any time while your account is open.

8. Availability

We target 99.9 percent monthly availability and we publish incidents. Planned maintenance is announced at least forty eight hours ahead and scheduled outside United States business hours where possible. The service may still be interrupted by events outside our control, including failures at our hosting provider, network incidents or force majeure. Availability targets are commitments of effort and reporting, not a warranty of uninterrupted operation.

9. Warranty disclaimer

The service is provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be error free, that every integration will remain available, or that outcomes recorded in the software will match outcomes in the labor market.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim arising out of or relating to these terms is limited to the subscription fees you paid in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit, lost clients, lost placements or lost goodwill. Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify MLJ, SASU against third party claims arising from your use of the service in breach of these terms, from content you upload without the right to do so, or from your failure to meet the privacy obligations you owe your own clients. We will notify you of any such claim and give you reasonable opportunity to take part in the defense.

12. Changes to these terms

We may update these terms to reflect new features, legal requirements or pricing structures. Material changes are announced by email to account holders at least thirty days before they take effect. Continuing to use the service after that date means you accept the updated terms. If you do not accept them, cancel before the effective date and export your data.

13. Governing law

These terms are governed by French law. Any dispute that cannot be settled amicably will be brought before the competent courts of Paris, France. Mandatory consumer protection rules of your country of residence continue to apply where relevant.

14. Contact

Questions about these terms, about a data processing agreement or about an invoice go to jimenezjulien42@gmail.com. The publisher is MLJ, SASU, whose full registration details appear on the legal notice.